CANCELLATION AND RETURN POLICY
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at care@londonberry.store or call us at +91 92440 99123.
In such cases, the order will be canceled, and the money will be refunded to you within 3 to 4 business Working Days after the cancellation request is processed by us.
Returns, Replacements, and Refunds
How do I return an item purchased at londonberry.store?
Indian Orders:
Note: When you received your order, pls make a full video of unboxing your order and show the product clearly. (Without this video we can not accept your return)
londonberry.store offers its customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Opened and tempered articles will not be refunded or returned
Returns will not be accepted under the following conditions:
- The product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- The serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If the request is initiated after 3 business days of order delivery
- Free products provided by the brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
- Step 1: Contact our Customer Support team via email (care@londonberry.store) within 3 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.
Can I return part of my order?
Yes. A return can be created at the item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 – 72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 – 72 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.